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Frequently Asked Questions


Please use the FAQs below to answer any queries that you may have. If this section does not answer your query, please place an enquiry through the contact us form or contact our Customer Services department on 1800 777 582 within business hours.

Do you sell directly to the public?

No, our company is a Wholesale company distributing to retailers.

Is there a minimum order quantity?

How much are the freight costs?

How long does it take before I get my order?

Am I able to come into your showroom and view/purchase products?

How do I open an account?

Can I pay my Account online?

Can I change or cancel my order after I checkout?

What happens after I have placed my Order?

When is my Credit Card charged?

I don’t have an ABN/NZBN number how do I purchase Sullivans products?

Can USA businesses purchase from our Online store?

Is it safe to shop at Sullivans Online?